Primo Lawn Care
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Terms

                                What To Expect:

  • Lawns will be mowed on a weekly, bimonthly, or one-time basis as per our agreement.
  • We will strive to service your lawn on the same day of each week, although the time of day cannot be guaranteed.
  • We will service your lawn in moderate rain conditions as long as drainage and saturation issues allow.  If rainfall is more than moderate, your lawn will be serviced on the next day.  If more than 2 days elapse before conditions become favorable for mowing, service will be skipped until the following week.
  • Please make sure that all gates remain unlocked so access to lawn areas remains unhindered.  
  • Please remove all toys, water hoses, and debris from the lawn areas prior to our service day.  Primo Lawn Care is not responsible for any damaged or destroyed items left in the lawn area nor for moving such items.  Any items left in the yard on our service day will be mowed around. 
  • Primo Lawn Care will make every effort to avoid damaging sprinkler heads.  However, we are not responsible for damage to heads that are malfunctioning or not installed properly.
  • Please make sure that all animal waste is cleaned up from the lawn areas prior to service.  We reserve the right to charge a $10.00 equipment cleaning fee if animal waste is excessive and requires the cleaning of our equipment after services.
  • Trimmings, leaves, and/or any other yard waste resulting from jobs done by Primo Lawn Care will be bagged and left at your curbside. 
  • Any complaints regarding service must be submitted within 24 hours of the service time. After 24 hours, we will assume the service was completed satisfactorily. Note for those on a yearly contract: Letting us know of any complaints after this 24 hours period does not constitute a reason to be released from the contract. Exceptions will be made if customer is out of town. However, we must be notified within 24 hours of when the customer returns home.

     

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Payment

  • For monthly lawn maintenance, invoices will be sent out for the month no later than the 15th of that month.  Payments will be due by the date stated on the invoice.  Payments received later than that date will be subject to a $5.00 late fee to be assessed on the next invoice.  If a client is more than 15 days late with payment, another $5.00 late fee will be added, and service will be suspended until payment is received. If payment has not been received by the due date and we receive no communication regarding whether you would like to continue service for the month following the month of the due date, service will be suspended until we hear from you, and you will still be charged for that service.  We must know ahead of time whether or not to come the following month.
  • For all non-mowing work, all materials required for any project must be paid for before work is to begin.  The balance of the project must be paid in full at the time of completion.
  • Failure to pay any balance that is owed in a timely manner will result in your account being turned over to a collection agency and will affect your credit. 
  • For year-long contracts: The customer will pay on a monthly basis for a term no shorter than one year from the date signed on the estimate agreement. Should a customer decide to cancel service before the year is over, it will result in an early termination fee to the customer equal to the amount of a month's cost of service for that customer.
  • For bimonthly customers:  Bimonthly consists of 2 cuts per month.  On months where there are 5 weeks, the customer will have the choice to pay for the 3rd week or to be skipped 2 weeks in a row.

 

 

 

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